Safe and Responsible Gaming

nepk Responsible Gaming — keep the fun from becoming a burden

nepk believes online gaming is for enjoyment. Our safety tools, 21+ age requirement, and round-the-clock Bengali support ensure your play always stays in control.

Age Limit and Core Principles

nepk is an entertainment platform for adults only. The principles below are the foundation of all our services.

21+

All gaming and betting services at nepk are for users aged 21 and above only. If we find an account belonging to a minor, we will close it immediately. Age verification is mandatory at registration. If you know of a minor attempting to access this platform, please notify our support team.

24/7 Live Chat
Instant Support in Bengali
Email Support

6 Tools for Responsible Gaming

nepk provides these features free of charge to help you stay in control of your gaming habits.

Deposit Limit

Decide for yourself how much you will deposit daily, weekly, or monthly. Once set, this limit takes effect immediately, and a set waiting period is required to increase it.

Time-Out

Pause your account at any time — from 24 hours to 30 days. During a time-out, logging in or making a deposit will not be possible.

Self-Exclusion

If you need a long-term break, choose self-exclusion. This will completely deactivate your account for the period you select.

Gaming History Review

View your full betting and deposit-withdrawal history. Understanding your own patterns makes it easier to make informed decisions.

Bet Limit

Set a maximum bet amount for each gaming session. This protects you from placing larger bets in the heat of the moment.

Reality Check

Turn on pop-up reminders at set intervals to remind you how long you have been playing.

What Is Problem Gaming and How to Recognise It

Online gaming is primarily a source of entertainment. But for some people it can gradually become a problem. Problem gaming is a condition where an obsession with playing begins to negatively affect your daily life, family relationships, financial situation, or mental health.

Awareness is the first step toward protection. Read the warning signs below carefully and assess yourself.

  • Repeatedly playing to chase lost money (loss chasing)
  • Spending more time or money on gaming than you planned
  • Hiding your gaming habits from family or friends
  • Taking loans or dipping into savings to fund gaming
  • Feeling restless, irritable, or anxious when not playing
  • Continuing to play while neglecting work, studies, or family responsibilities
  • Trying repeatedly to stop playing but failing each time

Assess Yourself

Ask yourself these questions. If the answer to most of them is yes, seeking help is the wise choice.

Have you spent more than your set gaming budget this week?

After a loss, have you tried to win the money back by playing a little more?

Have you had any disagreements with family or close ones over gaming?

Have you ever used money meant for bills or essential expenses on gaming?

When you are not playing, does gaming keep coming to mind?

Have you decided to take a break from gaming but been unable to stick to it?

How to Use the Safety Tools

Activate any of these tools at any time from your account settings. No hassle — just a few clicks.

01

Set a Deposit Limit

Log in to your account and go to the "Responsible Gaming" menu under "Settings". Set a daily, weekly, or monthly limit. The limit takes effect immediately.

02

Turn On Time-Out

Pause your account for 24 hours to 30 days if needed. No transactions or game sessions will be possible during this time.

03

Choose Self-Exclusion

To take a complete break for a longer period, let us know via live chat or activate it yourself from Settings.

04

Talk to the Support Team

Chat with us in Bengali 24/7 via live chat for any issue. Our team will help you choose the right tool.

The Principles of Responsible Gaming

Plan Before You Play

Before coming to nepk, decide in advance the maximum amount of money and time you will spend today. Stick to these limits and log out of your account when the session is over. Be happy when you win — do not chase further winnings beyond your limit.

Use Entertainment Money Only

Gaming is not a source of income — it is entertainment. Only bet money whose loss will have no impact on your household or savings. Never use money meant for rent, food, medical needs, or your children's education on gaming.

Pay Attention to Your Mental State

Do not sit down to play when you are angry, frustrated, stressed, or lonely. In those states it is harder to make sound decisions and the likelihood of placing higher-risk bets increases. Play when you are in a good mood and well rested.

Take Regular Breaks

Do not play for long stretches at a time. Take a break of at least 15 minutes every hour. Stand up, walk around, drink some water — then decide whether to continue playing.

How to Get Support

Live Chat

Instant support in Bengali, 24 hours a day, 7 days a week. Click the chat button at the bottom of the screen.

Email

[email protected] — share any concern with us. We respond quickly.

If you feel gaming is becoming a problem for you, contact us today. Our goal is to support, not to judge.

Protecting Minors

Keeping children and teenagers away from gaming is our social responsibility.

Family Safety

Install parental control software on your device. Keep your account credentials — password and login details — out of reach of underage family members.

Age Verification

nepk follows an age verification process at registration. If we suspect a user may be a minor, we suspend the account and request verification.

Device Safety

Use a screen lock and password on your phone or computer. Never stay logged in to your nepk account on a public device.

Report

If you know of a minor using this platform, notify us immediately via live chat or email. We will take action promptly.

Frequently Asked Questions

Find answers here to any questions you may have about responsible gaming.

Yes, deposit limits take effect as soon as they are set. However, if you want to increase a limit, you must wait for a set cooling-off period so that decisions are not made in haste. Reducing a limit is always immediate.

During self-exclusion, no gaming or depositing is possible on your account. However, your existing balance remains completely safe. You will be able to withdraw once the exclusion period ends. Contact us via live chat for more details.

Time-out is a short-term break — from 24 hours up to 30 days. During this period your account is temporarily inactive and reactivates automatically when the period ends. Self-exclusion is for the long term — typically 6 months or more — and while extending it is straightforward, reducing it is not.

Yes. Even though the minimum deposit is ৳300, you can set your deposit limit at any amount above ৳300 — for example ৳500 per day or ৳1,000 per week. If you try to exceed this limit, the system will block it automatically.

The nepk support team is always ready to talk with you. They can help you choose the right tools and, if needed, provide information on professional counselling services. Contact us via live chat or at [email protected].

There is no option for a third party to set limits directly, as account privacy must be protected. However, if someone you trust wants to seek help on your behalf, they can contact live chat with your consent.

Play Responsibly — nepk is always by your side

Let the fun stay safe. Enjoy our games on your own terms — starting from just ৳300 with bKash, Nagad, or Upay.